Terms of Engagement.

1. Engagement & scope

Every Lead Flux engagement begins with a written quote describing the scope of work, deliverables, setup cost, monthly cost and any usage-based charges (e.g. SMS, AI minutes, ad spend). Work commences after the deposit is received and the quote is accepted in writing or by email.

Any change in scope must be agreed in writing before additional work begins. We will provide a revised quote covering any change in fees, timeline or deliverables.

2. Fees & payment

• Setup fees are invoiced with a 50% deposit at the start of the engagement and the balance on launch (or as otherwise agreed in the quote).
• Monthly fees are billed monthly in advance.
• Usage charges (e.g. third-party SMS, AI conversation minutes, paid advertising spend) are billed at cost or pass-through, separately to our service fees.
• Invoices are payable within 7 days unless otherwise agreed.
• We reserve the right to pause delivery if invoices remain unpaid after 14 days, after providing written notice.

3. No lock-in contracts

Ongoing engagements are month-to-month. Either party may end the ongoing engagement at any time by giving 30 days written notice. Fees for the notice period remain payable. We will not hold any assets, accounts or data hostage if you choose to leave.

4. Your responsibilities

• Provide accurate information, timely access to systems we need (CRM, ad accounts, hosting, Google Business Profile, etc.) and feedback at agreed review milestones.
• Ensure you have all necessary rights to any content, logos, photos or other materials you provide to us.
• Comply with all applicable Australian laws, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth), when sending marketing communications to your customer database.

5. Our responsibilities

• Deliver the services described in the quote with reasonable care and skill, in line with current industry standards.
• Provide written monthly reporting (where the engagement includes ongoing delivery).
• Reply to communications within one Australian business day.
• Keep your information confidential and handle personal data in line with our Privacy Policy.

6. Ownership of assets

On full payment of invoices for the work, you own:

• your domain name and website code we build for you;
• your ad accounts, CRM data, customer lists, photos, copy and brand assets;
• all final deliverables produced specifically for your engagement.

Lead Flux retains ownership of our own tools, templates, playbooks, internal documentation and any pre-existing intellectual property that pre-dates your engagement.

7. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform its obligations under the engagement. This obligation survives termination of the engagement.

8. No guarantees of specific outcomes

We bring expertise, proven systems and significant effort to every engagement, but no marketing agency can guarantee specific lead volumes, ranking positions, conversion rates, revenue or return-on-investment. We define expected outcomes with you in the quote and report against them transparently each month.

9. Liability

To the maximum extent permitted by law, our total aggregate liability arising from or in connection with the engagement is limited to the fees paid by you to Lead Flux in the three months preceding the event giving rise to the liability.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that applies under the Australian Consumer Law and cannot lawfully be excluded.

10. Termination

Either party may terminate immediately if the other party commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent. On termination, we will hand over all client-owned assets in a usable format within a reasonable time.

11. Governing law

These terms are governed by the laws of South Australia, Australia. Each party submits to the non-exclusive jurisdiction of the courts of South Australia.

12. Contact

For questions about these terms, contact info@leadflux.com.au or call 0485 040 272.

These terms are provided as a starting framework. You should have your specific engagement document reviewed by a qualified Australian commercial lawyer before signing material contracts.